Refund Policy

Under the Turkish Distance Contracts Regulation you may withdraw from a distance sale within 14 days of receiving your order, without giving a reason — subject to the exemptions below, which the Regulation itself allows for hygiene-sensitive goods.

• The price you paid for any item returned in a resaleable condition.
• The original standard shipping charge, when the entire order is returned or when the return is our fault.
• Return postage, when the item was faulty, damaged in transit, or not what you ordered.

Opened cosmetics, skincare and supplements, and hair units that have been worn, washed, cut, coloured or heat-styled, cannot be returned unless faulty. Once a seal is broken or a unit has been worn, we cannot restock it safely for the next customer.

We inspect returns within 2 working days of arrival and refund to your original payment method on the day the return is approved. Your bank typically then takes 3 to 10 working days to show it. If 14 days have passed since our confirmation email and nothing has appeared, contact us at care@victorianbeautyline.com with the order number and we will chase it with the payment provider.

If something arrives faulty, tell us within a reasonable time and we will replace it, or refund it in full including both directions of postage — your choice. Photographs help but are not a condition of the refund.