Returns

You have 14 days from delivery to tell us you want to return something. Send it back unopened, unused and in its original packaging and we refund it. Faulty items are always accepted, whatever their condition and whether or not they have been opened.

• Clothing and accessories — unworn, with tags attached and hygiene seals intact.
• Cosmetics and skincare — unopened, with the seal or shrink wrap unbroken.
• Hair care and growth products — unopened, seal unbroken.
• Wigs and hair extensions — only while the lace is uncut, the bundle ties are intact and the unit has not been worn, washed, coloured or heat-styled.

These are hygiene and safety restrictions, not a preference, and they are the same rules any reputable beauty retailer works under:

• Opened cosmetics, skincare or supplements — once a seal is broken we cannot resell or safely restock the product.
• Wigs and extensions that have been worn, washed, cut, coloured or heat-styled.
• Earrings and other pierced jewellery.
• Items marked as final sale on the product page at the time of purchase.

None of this applies if the item is faulty, damaged in transit, or not what you ordered. In those cases you are covered regardless of condition, and we pay the return postage.

Email us with your order number and which items you want to return, and we will send you the return address and instructions. Please do not send anything back before you hear from us — unannounced parcels are hard to match to an order and slow your refund down.

Once your return reaches us we inspect it within 2 working days and issue the refund to your original payment method the same day it is approved. Your bank then takes its own time — typically 3 to 10 working days — and that part is outside our control.

Refunds cover the price you paid for the item. Original shipping is refunded only when the whole order is returned, or when the return is our fault. Return postage is yours unless the item was faulty, damaged or incorrect.

We do not process direct exchanges — it delays you twice. Return the item for a refund and place a new order for what you actually want; that way the size you need is reserved immediately rather than after your parcel has travelled back to us.